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The Ultimate Perfection

Steeped in traditional Japanese craftsmanship, reflects the philosophy of precision and respect for ingredients, symbolizing a perfect balance between nature, fire, and culinary art.

8H Burning Time

High Constant heat

Clean Burning

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Secure & Reliable

100% secure payment

Best Value

If goods have problems

Full Support

Dedicated support

Competitive Prices

For all order over 80$

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FAQ & MOQ

Welcome to the FAQ section for JavaHeat. Here, you’ll find answers to commonly asked questions about our products, ordering process, and shipping details.

1. What types of charcoal do you offer?

We specialize in high-quality charcoal products such as Binchotan, Coconut Charcoal Briquettes, and other premium grilling charcoals. Each product is carefully crafted to deliver excellent heat retention and minimal smoke, perfect for both home and commercial grilling.

2. What is the minimum order quantity (MOQ)?

Our minimum order quantity (MOQ) is one full 40 ft container. This ensures we can provide competitive pricing and maintain production efficiency. For more details, please refer to our MOQ section below.

3. How long does it take to process an order?

Once your first order is confirmed, the processing time is typically between 2 to 4 weeks, depending on the order size and product availability.

4. Do you offer free samples?

Yes, we offer free product samples for serious inquiries. Please contact us directly to arrange sample shipping and further details.

5. What are your shipping terms?

We offer shipping under Freight on Board (FOB) and Ex-Works (EXW) terms. You can choose the shipping option that best suits your logistics requirements.

6. What payment methods do you accept?

Quotation will be provided to customers within a maximum of 3 days. – First orders will be processed within 2 to 4 weeks.

7. How do I request a quotation?

Please contact us with your desired product details, and we will provide a quotation within 3 business days.

8. Can I customize my order?

Yes, we offer customized solutions for our charcoal products based on customer needs. Please get in touch with our team for more information on customization options.

Brand Custom Order

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Ultra Bulk Order

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